Shipping + Returns Policy
We offer shipping to Canada and the U.S.A. - All prices are in CAD
Canadian Shipping
Orders over $75.00 qualify for FREE shipping and will be sent via Canada Post, FedEx, UPS or other courier at Eversio’s discretion. For all other orders, shipping options and cost will be provided on the checkout page when you make your purchase. At this time we are offering an $8.99 flat rate shipping fee on all orders less than $75.00.
Please note: The customer is responsible for all federal and provincial shipping related taxes. The customer agrees to comply with all export laws of Canada that apply to the products purchased or received under this agreement.
Estimated Shipping Times/Delays
When selecting your shipping method at checkout, please keep in mind that the stated transit time for your order is an estimate. Shipping estimates do not include the order processing time of 1-3 business days.
We cannot guarantee delivery timelines as mail carriers across Canada and the US are continuing to experience delays. These delays are beyond our control.
For updates on your shipment, please check your order confirmation email for the tracking details and follow up with the carrier.
We do not offer shipping cost refunds for shipping delays, incorrectly provided addresses or packages marked delivered but not received.
If a shipment is returned to us un-delivered, you will have the option to be refunded for the product (minus the original shipping fee) or we can reship the order to a new address. Re-shipping your order to a new address will incur a shipping fee.
If you refuse the delivery of your package, the shipping fee associated with the return of the package to Eversio will be deducted from the total cost of your order refund.
Lost, Stolen, or Damaged Products
Eversio will not be liable for any loss, damages or expenses due to shipping. Title and risk of loss is passed to the customer once the order is transferred to the third-party shipping service provider.
For Canadian customers, if a package is lost or arrives damaged, Eversio will be happy to assist you with placing a claim with the carrier.
If your package has not arrived in a timely fashion, please contact us at hello@eversiowellness.com
Add-Ons & Substitutions
We are committed to providing an efficient, positive experience for our customers. Due to increased order volume, we can't accommodate add-ons or substitutions after your order has been confirmed at checkout.
Refund Policy
If any of our products do not meet your expectations, we want to know. Please send an email to hello@eversiowellness.com including your order number and the reason for the desired return. We will investigate and evaluate the request before a replacement or refund is issued.
Once approved, we will gladly refund the purchase price of your unopened, returned product within sixty (60) days of the original purchase date.
Please note:
- Unwanted items must be unopened with the seal fully intact for refunds to be issued. No exceptions.
- Unwanted Items must be sent back at the expense of the customer.
- Refunds will only be issued to the same payment method that was used for the original purchase. The original shipping cost will not be refunded.
- Quality issue returns must be pre-approved before being sent back to Eversio.
- Approved QA returns will be emailed a pre-paid shipping label to cover the cost of the return.
- To notify us of a quality issue and place a request for a return label, please contact us at hello@eversiowellness.com
- Product sent back to Eversio without pre-approval may not be refunded.
United States Shipping
All policies for Canadian Shipping as outlined above apply to orders being shipped to the United States.
Please note the following exceptions:
Eversio will not be liable for any loss, damages or expenses due to shipping, or items refused by customs. Title and risk of loss is passed to the customer once the order is transferred to the third-party shipping service provider.
Once your order crosses the border into the United States, you will need to contact the carrier directly for updates on your package.